• For new licences first year maintenance is automatically added to the licence cost. In subsequent years, you have the option of renewing on a year-by-year basis.
• For existing licences maintenance can be purchased for all licences at any time.

Annual maintenance fee: 19% of the current list price for all licences held.

• receive unlimited technical support via AuthorIT's web-based helpdesk. Questions and requests for assistance receive a response within 48 hours.
• present suggestions to AuthorIT developers for enhancements or modifications you would like included in new versions. (Final decision on implementation of these requests will remain at the discretion of the developers).

Note: Technical Support is defined as providing assistance with identifying and resolving technical issues and problems with AuthorIT and is not for learning how to use AuthorIT. For this, use the free tutorial and user group, or contact us for details of our current training courses. Please do not use the helpdesk.

Support for Versions Prior to V3

The information in this section does not apply to any AuthorIT release prior to version 3.0 and we no longer provide support for any release of AuthorIT prior to version 3.0. We recommend that all users upgrade to the current version of AuthorIT .